Refund policy
Last updated: September 2026
At Westerwood Whisky, we take great care when describing, handling and packaging our products. Many of the bottles we sell are rare, vintage or collectable, so their condition, seals and presentation packaging can form an important part of their value.
This Refund & Returns Policy applies to purchases made from www.westerwoodwhisky.com.
1. Change of Mind
If you purchase from Westerwood Whisky as a consumer online, you will normally have 14 days from the day after you receive your order to notify us that you wish to cancel your purchase.
To request a return, please email:
Please include your name, order number and details of the item(s) you wish to return.
Once you have notified us of your cancellation, the goods must be returned to us within 14 days.
2. Condition of Returns
Due to the nature and value of the products sold by Westerwood Whisky, particularly rare, vintage and collectable whisky, change-of-mind returns will only qualify for a full refund where the item is returned in the same condition as it was supplied.
All bottles must be returned fully sealed and unopened, with the original seal, capsule and closure completely intact.
All presentation boxes, packaging, certificates, booklets and other accompanying items must also be returned in the same condition as supplied.
Any bottle that has been opened, consumed, had its seal or closure broken or tampered with, or has otherwise been altered from the condition in which it was supplied will not qualify for a full refund.
Where the bottle itself remains sealed but the bottle, label, presentation packaging or accompanying materials have been damaged, altered or are missing, Westerwood Whisky reserves the right to reduce the refund to reflect any reduction in the value of the item, to the extent permitted by law.
This does not affect your statutory rights where an item is faulty, damaged when delivered, incorrectly supplied or not as described.
3. Returning an Unwanted Item
For a change-of-mind return, the customer is responsible for the cost of returning the goods to Westerwood Whisky, except where applicable law requires otherwise.
All bottles must be securely packaged due to their fragile and potentially high-value nature.
We strongly recommend using an appropriately insured and fully trackable delivery service.
Where you arrange the return delivery yourself, you are responsible for ensuring that the goods reach us safely, subject to your statutory rights.
Please contact us before returning an item so that we can provide the appropriate return instructions.
4. Refunds
Once your return has been received and checked, we will process any refund due in accordance with this policy and applicable consumer law.
Where required by law, we will refund the cost of our least expensive standard delivery option.
If you selected an enhanced, express or premium delivery service, any additional cost above our least expensive standard delivery option will not normally be refunded.
We may withhold a refund until we have received the returned goods or you provide satisfactory evidence that they have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase and within the timescales required by applicable consumer law.
5. Damaged Deliveries
We take great care to package bottles securely for delivery.
If your parcel or bottle arrives damaged or leaking, please contact us as soon as reasonably possible at:
Please keep the bottle and all original packaging and provide photographs showing, where possible:
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the outer packaging;
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internal packaging;
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the affected bottle or bottles; and
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the delivery label.
This allows us to investigate the damage with our delivery provider and resolve the matter as quickly as possible.
Please do not dispose of the bottle or packaging until we have advised you that it is no longer required.
6. Faulty, Incorrect or Misdescribed Items
If you believe you have received an incorrect item, or an item which is materially different from its description, please contact us promptly.
Please provide your order number, details of the issue and photographs where appropriate.
Where goods do not conform to your statutory rights, we will provide the appropriate remedy in accordance with applicable consumer law.
Where we are legally responsible for the return of faulty, damaged, incorrect or misdescribed goods, Westerwood Whisky will meet reasonable return costs.
7. Vintage & Collectable Whisky
Many products sold by Westerwood Whisky are rare, vintage, discontinued or collectable bottles.
Older bottles can naturally display signs of age, including label wear, fading, staining, evaporation, changes in fill level, deterioration of presentation packaging and wear to capsules or closures.
Where we are aware of material condition issues, we will endeavour to clearly describe or photograph them before purchase.
We cannot guarantee the flavour, drinkability or continued integrity of the contents of an older sealed bottle where deterioration has occurred naturally with age and could not reasonably have been identified without opening the bottle.
This does not affect your statutory rights where an item has been materially misdescribed.
8. Contact Us
If you have any questions about a return or refund, please contact:
Westerwood Whisky
Telephone: +44 (0)1236 884 299
Email: info@westerwoodwhisky.com
Website: www.westerwoodwhisky.com
Nothing in this Refund & Returns Policy affects your statutory rights as a consumer.